Customer Service
Your home is likely the biggest investment you will make in your life. Recognizing that, it is our intention to deliver your home as complete and trouble-free as possible. And, if a problem arises we promise to respond quickly and professionally to resolve whatever concerns you may have. Good customer service adds value to your home. And satisfied homeowners add value to our company. So, it is in everyone's best interest for us to provide the best customer service we are able to provide.
New Owner Home Orientation
Before you take possession of your new home a Townline customer service representative will conduct a complete walk-through of your investment. You'll get a complete orientation so that you can enjoy your home to the fullest. We'll provide special instructions or precautions regarding appliances and other home systems, and tips on safety and maintenance. At that time, we'll help you inspect every room noting deficiencies or items requiring repair. Townline will attend to any deficiencies ASAP.
Townline Homeowner's Manual
Your Townline Homeowner's Manual is your prime source for comprehensive information on your new home - from emergency procedures to cleaning instructions. It also includes a summary of warranty coverage and details on our Customer Service program.
Every Townline home is protected by a 10-year warranty program provided by Travelers Insurance Company. This coverage is approved under B.C.'s Homeowner Protection Act.
The warranty includes the following coverage:
- 2 year coverage for materials, workmanship, and major systems
- 5 year coverage for the building envelope
- 10 year coverage for structural defects
Please see the Travelers website to learn more.
At Townline, we welcome your suggestions or comments. For Townline customer service help or advice, please fill in the customer service request form and return to us. Our customer service representatives will contact you as soon as possible.
