Michael is the best customer service technician we ever come across in Richmond. He warms our heats in the long cold winter. He showed up at every service to explain to us what might be wrong with the heat pump and the following up actions. He truly understands the grave situation and the frustration of the Bai family. He is always patient, helpful and friendly. Michael is so nice that he does not mind our calling him during holidays, weekends, and after office hours. He always returns our call promptly, offering expertise advice and arranging repair service when needed.
The Bai family does not know much English but Michael manages to communicate with them and calm them down. He always gives them useful advice on property maintenance and helps with small issues here and there in the town house.
It is most unfortunate that the Bai family have to face the long haul heat pump issue and the situation would have gone way worse without Michael. We appreciate deeply and gracefully from our hearts for what he has done for us.
You're lucky to have Michael working for you. He builds up very good customer relations and trust even during difficult times. This improves the reputation and image of your company and strengthens public confidence on your future projects.
Please do share our appreciation and thankfulness to Michael by means of special acknowledgement and recognition.