With this letter I would hereby like to compliment one of your employees, Mike Mallard, for the excellent service he provided me a few weeks ago in regards to our first year home warranty for your Oxford Lane project.
Mike was extremely polite, punctual and professional. He dealt with the deficiencies in my unit in an efficient manner while respecting our privacy and time, he went above and beyond in his service while also giving us many great tips on home maintenance.
I have always been pleased with the service I received with Allison and other Townline staff before. Mike's professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations.
This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your colleague it would be my pleasure to continue doing business with your company in the future.