You guys are awesome. Denis is great and it is so refreshing to trust you guys to take care of
our home. I work for a “competitor” which shall be nameless because Townline is much more professional to deal with.
With this letter I would hereby like to compliment one of your employees,
Mike Mallard, for the excellent service he provided me a few weeks ago in regards to our first year home warranty for your Oxford Lane project. Mike was extremely polite, punctual and professional. He dealt with the deficiencies in my unit in an efficient manner while respecting our privacy and time, he went above and beyond in his service while also giving us many great tips on home maintenance.
I would like to thank you and your co-workers here as you are very professional.
Especially Mike, I told him my unit has dripping water from the roof top when he was fixing the garage wall for me one month ago. The dripping problem I had reported to property manager at Oct, 2016 but did not get any reply from him. Mike put that in mind and asked someone to fixed that for me couple days ago without my request for the builder. And also thank you to come to my unit and explain all the issues to me.
Michael is the best customer service technician we ever come across in Richmond.
He warms our heats in the long cold winter. He showed up at every service to explain to us what might be wrong with the heat pump and the following up actions. He truly understands the grave situation and the frustration of the Bai family. He is always patient, helpful and friendly. Michael is so nice that he does not mind our calling him during holidays, weekends, and after office hours. He always returns our call promptly, offering expertise advice and arranging repair service when needed.
We purchased a condominium at 999 Seymour one and half years ago and remain very happy with the choice.
The experience was favourable from the beginning. Townline’s staff was quick to deal with minor deficiencies in a pleasant and efficient manner. The building experienced problems with the operation of the elevator around a year ago. Townline stayed on the issue until it was completely resolved, a indication to me that they stand by their product and their clients. We wouldn’t hesitate to buy into another Townline project.
I’d like to compliment one of your employees, Mike, for the excellent service
he provided me in my 2 year warranty service request. He not only fixed the issues but gave me valuable tips to keep my home in top notch shape.
I had my walk through at Hudson Place today and wanted to share that Allison was amazing and professional.
The unit was SO clean and hardly any deficiencies. My last few deficiency walkthroughs with other developers have been pretty brutal with poor workmanship and the units not even cleaned… just a nightmare taking clients through. Today was a DREAM! I am really excited about my purchase even in COVID rental market.
Thank you to the Townline team!
Hi Kelly, thanks to you and Norm et al. We are enjoying our new washer immensely!!!
You managed to stick handle your way through failed repairs and elusive replacements and came up with a winner. This new washer outperforms the former one big time. Norm and Dave quickly performed the extraction and replacement without a hitch, including entertainment (their back and forth banter) along with their expert skills. We are always impressed with your Customer Service Team going that extra mile to deliver top-notch service!
I’m the owner of one of the units in Calla on No 3 Road, Richmond. I want to write to you and let you know what an excellent service team you have!
First with the lady Diana Garcia, who helped me to get repair work organized and then, your service team, Norm and Denis, were such wonderful helpful gentlemen! Perfect repair!!
Thanks again! Very much appreciated! I will tell all my friends about your company!!
Keep up the good work!
Nothing gives me more pleasure than to let you know how impressed I am with Allison’s customer service skills.
Dahlia is a new unit I bought from Townline last year and with each question or issue I have, Allison will always respond to me in less than 72 hours.
I would like to stress that the strength of a development company is not how big or how well known the company is. It is people like Allison who really cares about us that makes a telling difference in our lives.
Denis was at my condo recently, to repair several items on my irritation list. He was punctual, tidy, efficient and friendly.
Denis was at my condo recently, to repair several items on my irritation list.
He was punctual, tidy, efficient and friendly. He solved the problems and I’m a happy resident of The Strand in Port Moody.
I really appreciate his service.
There is no comparison to the breathtaking views of Mount Baker or the colourful sunrises.
Whether I am jogging on the green belt trails or chatting up the neighbours at the park; I am delighted to call Clayton Rise home.
If you are looking to get in the market for the first time, downsizing or like us looking for more space; there is something for everyone in Clayton Rise. Maybe I’ll see you around.
Sincerely Your Future Neighbour,
I am please to say that I am thrilled with the professional courtesy that has been exhausted in my favour.
I want to thank everyone that has been involved helping me along the way with every step and speed bump. If anyone is looking for a nice home, I will definitely be sending them your way. I still have a ways away until I take possession of the home but It means a lot to me and I can’t express the gratitude enough. You all have made this experience a great one!!!
Townline never disappoints in terms of quality, workmanship, and attention to detail.
I feel secure in recommending any current or past communities of Townline to any of my clients as Townline always exceeds my expectations!
We weren’t actively looking for a place in Victoria, but have always had an interest in the heritage building…
with thoughts like if we were ever to move to Victoria, this is the kind of place we’d gravitate to. On a recent visit, we stopped in to have a look – and it was love at first sight!!
I couldn’t be happier with my new home at The Hudson.
My experience with the sales staff was great, they answered all of the questions I had and they were flexible with the closing date which accommodated my need for speed. The service I received for both my move in and post move in details was excellent. The building manager, Sheldon, is friendly and very accommodating. The contractor, Aaron, is really helpful and has responded to any query of mine quickly and efficiently. Five star service, truly excellent.
I’ve lived in Victoria all my life and working downtown over the years,
I’ve witnessed the Hudson transform from an aging department store into a chic residential community. I’ve now been living in my one bedroom unit for just over a year now and the location could not be better. Everything I need is only steps away. Townline has done an amazing job of turning this Victoria landmark into a modern hip living space with a touch of class.
I would like to thank
Elise Sangster and all the girls at Clayton Rise.
The Gardens was exactly what we were looking for!
Memorable points: the layout of the suites uses space efficiently which makes the place look bigger and more spacious. We’re excited about the recreational facility with the basketball court and the gym and we’re anticipating future walks through the nature park. Everyone that helped us make our first big purchase made everything go so smoothly.
We want to express our sincere gratitude to your team in assisting us with the purchase of our new apartment.
We very much appreciate the time and expertise of our salesman, Calvin Kan, who accommodated to our needs to achieve our dream home. We had specifically wanted carpet in our entire unit and Calvin went out of his way to contact the developer to see if our needs could be met. Within 48 hours, Calvin called us back saying the developer could entertain us at no additional cost.
We have been in our roof top suite in The Hudson since the beginning of April, and have enjoyed every moment
living in such a historically significant and thoughtfully restored building. Although we had initially been looking at The Hudson for a rental unit opportunity, we immediately fell in love with the layout and generous outdoor space of our unit as well as the quality finishes and appliances, and realized that we wanted to live in this fabulous suite ourselves.
I bought at Clayton Rise because of the location, the good neighbourhood, the amenities that the complex has (Clubhouse),
I bought at Clayton Rise because of the location, the good neighbourhood, the amenities that the complex has (Clubhouse), and the overall appearance and layout of the townhouse I purchased. My overall experience of purchasing my first townhouse was great! All my questions were answered quickly, and the purchasing of the townhouse went smoothly and easily, and I got the one that I wanted. Thank you,
Townline Customer Service has been fantastic – very fast and very thorough.
If we needed something, we always had a response back in less than 24 hours.
I just wanted to let you know that my clients are absolutely thrilled to call Clayton Rise home!!
My clients had an easy time deciding to choose Clayton Rise as their new home. Quality, design, and location say it all! I will gladly bring other clients wanting the same product to any Townline Project. The whole process went smooth and made the home buying experience for my clients a happy one! Thanks once again!
Why Clayton Rise? Is it the trees, the views, the big open skies, the sense of community?
Is it the nature inspired design, the practical floorplans or sundrenched pool? Is it the families playing in the park, or the lemonade stands in summer, or the street hockey games down the road? Is it the friendly, happy, understanding & accommodating sales team who are truly a great reflection of the development? Yes, Clayton Rise is all these things & more & we are lucky to call it home!
As a happy homeowner of a condo at The Hudson, I have been very impressed with the quality and finish of construction.
The craftsmanship and revival of such a heritage building inspired me to become an owner from the moment I viewed the building. For the past year I have thoroughly enjoyed the vibrancy of living downtown, and taking in all of the sites and conveniences that come with it. I discover something new each week, and the neighbourhood continues to Townline into a community that shares the same passion.