Nothing gives me more pleasure than to let you know how impressed I am with Allison's customer service skills. Dahlia is a new unit I bought from Townline last year and with each question or issue I have, Allison will always respond to me in less than 72 hours. I would like to stress that the strength of a development company is not how big or how well known the company is. It is people like Allison who really cares about us that makes a telling difference in our lives.
Mercedes Bautista, Dahlia
Denis was at my condo recently, to repair several items on my irritation list.
He was punctual, tidy, efficient and friendly. He solved the problems and I'm a happy resident of The Strand in Port Moody.
I really appreciate his service.
Pat Johnson, The Strand
You guys are awesome. Denis is great and it is so refreshing to trust you guys to take care of our home. I work for a "competitor" which shall be nameless because Townline is much more professional to deal with.
Homeowner, Calla at The Gardens
With this letter I would hereby like to compliment one of your employees, Mike Mallard, for the excellent service he provided me a few weeks ago in regards to our first year home warranty for your Oxford Lane project.
Mike was extremely polite, punctual and professional. He dealt with the deficiencies in my unit in an efficient manner while respecting our privacy and time, he went above and beyond in his service while also giving us many great tips on home maintenance.
Thomas, Oxford Lane
I would like to thank you and your co-workers here as you are very professional. Especially Mike, I told him my unit has dripping water from the roof top when he was fixing the garage wall for me one month ago. The dripping problem I had reported to property manager at Oct, 2016 but did not get any reply from him. Mike put that in mind and asked someone to fixed that for me couple days ago without my request for the builder. And also thank you to come to my unit and explain all the issues to me.
Yanjing, Oxford Lane
Michael is the best customer service technician we ever come across in Richmond. He warms our heats in the long cold winter. He showed up at every service to explain to us what might be wrong with the heat pump and the following up actions. He truly understands the grave situation and the frustration of the Bai family. He is always patient, helpful and friendly. Michael is so nice that he does not mind our calling him during holidays, weekends, and after office hours. He always returns our call promptly, offering expertise advice and arranging repair service when needed.
Wei Bai, Roger Au and Cathy Au, Oxford Lane
I'd like to compliment one of your employees, Mike, for the excellent service he provided me in my 2 year warranty service request. He not only fixed the issues but gave me valuable tips to keep my home in top notch shape.
Marc, The Grove
We purchased a condominium at 999 Seymour one and half years ago and remain very happy with the choice. The experience was favourable from the beginning. Townline’s staff was quick to deal with minor deficiencies in a pleasant and efficient manner. The building experienced problems with the operation of the elevator around a year ago. Townline stayed on the issue until it was completely resolved, a indication to me that they stand by their product and their clients. We wouldn’t hesitate to buy into another Townline project.
Gail Marchuck, 999 Seymour
There is no comparison to the breathtaking views of Mount Baker or the colourful sunrises. Whether I am jogging on the green belt trails or chatting up the neighbours at the park; I am delighted to call Clayton Rise home.
If you are looking to get in the market for the first time, downsizing or like us looking for more space; there is something for everyone in Clayton Rise. Maybe I’ll see you around.
Sincerely Your Future Neighbour,
Shannon Cupskey, Clayton Rise
I am please to say that I am thrilled with the professional courtesy that has been exhausted in my favour. I want to thank everyone that has been involved helping me along the way with every step and speed bump. If anyone is looking for a nice home, I will definitely be sending them your way. I still have a ways away until I take possession of the home but It means a lot to me and I can’t express the gratitude enough. You all have made this experience a great one!!!
When I brought my deck issues to the attention of Townline, their response was very fast, as they too were concerned about the issues that could happen if this was left unattended.
The work was completed and inspected, and I was notified that the work was not done to the level of quality that was acceptable to Townline. Townline promptly arranged to have the decking replaced again, this time in a proper manner.
Lee Austin, Compass
Townline never disappoints in terms of quality, workmanship, and attention to detail. I feel secure in recommending any current or past communities of Townline to any of my clients as Townline always exceeds my expectations!